FAQ

Frequently Asked Questions (FAQs)

1. What is Squatch Watch?

Squatch Watch is a lifestyle brand inspired by the mystery and boldness of the legendary Sasquatch. We create unique apparel, accessories, and mugs that are fun, stylish, and built to last.

2. Where do you ship?

We currently ship across the United States and to select international destinations. Shipping availability and costs are calculated at checkout.

3. How long does shipping take?

  • U.S. Orders: 3–7 business days after processing

  • International Orders: 10–20 business days (depending on customs and destination)
    You’ll receive tracking details once your order ships.

4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.

5. Can I return or exchange an item?

Yes! Returns are accepted within 30 days of delivery for unused, unworn items in original packaging. For exchanges, follow the same return process and let us know which size or product you’d like instead.
👉 See our Return & Refund Policy for full details.

6. What if my order arrives damaged or defective?

If your item is damaged or defective, email us within 7 days of delivery with photos. We’ll replace the product or issue a refund at no extra cost.

7. Do you offer free shipping?

Yes — we occasionally offer free shipping promotions and may provide free shipping on orders over a certain amount (check the banner or details at checkout).

8. How do I contact customer support?

You can reach us anytime at:
📧 [your email here]
📞 [your phone number here]

9. Do you restock sold-out items?

Some of our products are limited edition. However, popular designs are often restocked. Follow us on social media or subscribe to our newsletter for updates.

10. Do you offer gift cards?

Yes! Digital gift cards are available for purchase and make the perfect present for Squatch fans.