Return and refund policy
1. Eligibility for Returns
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Returns are accepted within 30 days of delivery.
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Items must be unused, unwashed, and in original condition with all tags and packaging.
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Non-returnable items include:
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Gift cards
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Digital/downloadable products
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Personalized or custom items
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Clearance or final-sale products
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2. How to Start a Return
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Contact us at [your email here] with your order number and reason for return.
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We’ll provide you with a Return Authorization (RMA) and instructions.
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Ship the item back using a trackable shipping method.
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Unless the return is due to our mistake, customers are responsible for return shipping costs.
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3. Refunds
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Once we receive and inspect your item, we’ll notify you if your return is approved.
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Approved refunds are issued back to your original payment method within 7–10 business days.
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Shipping costs are non-refundable unless the error was on our end.
4. Exchanges
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If you need a different size, color, or style, request an exchange during your return.
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We’ll ship your replacement once the original item is received.
5. Damaged or Defective Items
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If your order arrives damaged or defective, contact us within 7 days of delivery (photos may be required).
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We’ll replace the product or issue a full refund, including shipping.
6. Late or Missing Refunds
If you haven’t received your refund yet:
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Double-check your payment account or credit card statement.
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Contact your bank/credit card company (processing times vary).
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If you still don’t see it, reach out to us at [your email here].